Day 2 of NRF is a wrap, and the Shyft team continues to rocket through Retail’s Big Show. It was another day full of productive meetings with current and potential customers, excellent sessions by industry leaders and more! We’ve pulled together our Day 2 highlights:
Hosted the Opening Night Reception
Technically this happened late on Day 1: Shyft hosted the NRF Opening Night Reception at the Marriot Marquis. The event overlooked Time Square and included great food, drinks and company. We even gave away 1,500 PopSockets featuring Spaceman Shiffy!
Speakers Keep the Insights Coming
Customer service, employee engagement and technology are some of the major themes of NRF. Several Day 2 presentations captured how these three themes go hand in hand. It reinforces our belief that mobile workforce management technology is key to not only attracting and retaining talent but also providing high-quality customer service. Here are some of the insights that especially resonated with us on Day 2:
Counting Down to Shyft and Gap Big Ideas Session
On Tuesday, our CEO, Brett Patrontasch will sit down with Banana Republic’s Andrea Madigan, Senior Manager of Field Profitability to discuss Gap Inc.’s full-fleet rollout of Shyft. Their conversation will cover takeaways from implementation as well as the opportunities presented by mobile workforce management technology. Gap has deployed Shyft to empower employees’ scheduling flexibility to improve their work experience – as well as customers’ experiences as a result.
With tomorrow’s Big Ideas Session, more meetings and even more presentations to attend, we can’t wait to see what Day 3 of NRF has in store. If you haven’t had a chance to stop by Booth 1131 to meet with the Shyft team, please do! We’d be happy to discuss the benefits of mobile WFM, run through a demo of our product and answer any questions you may have about Shyft.
If you’ve worked an hourly job, you may remember going to the binder or bulletin board in the back office to check your schedule. Before or after your shift, you would’ve copied down the shifts you were scheduled to work. And if there was a scheduling conflict, you’d need to call team members to see if they’d cover for you.
Even if it’s been a few years since your last hourly job, your memories are probably consistent with today’s hourly worker’s experience. “Set it and forget it” scheduling, in which a manager creates and posts a fixed schedule for the next few weeks, continues to be the norm.
It’s time for companies to rethink their scheduling practices, though, and not just because of expanding Predictable Scheduling legislation. “Set it and forget it” practices are not only inefficient – they’re bad for employee retention. Here’s why:
The retail industry represents the largest private sector employer in the U.S., and NRF: Retail’s Big Show is the world’s largest retail conference. Chris Baldwin, Chairman, President and CEO of BJ’s Wholesale Club put it best when he opened the event by saying, “One out of three people’s first jobs are in retail. We teach America how to go to work.”
As a company that focuses on helping retailers optimize labor and empower associates, we make it a priority to be at NRF. This year, we honed in on three major themes: customer experience, employee experience, and technology. We believe these three are intrinsically connected, and based on what we heard this year, the retail industry does too.
Below, we’ve broken down our key learnings from NRF 2019. The long and short is: to delight customers, retailers need to invest in supporting their employees with the right technology.
This year, we set out to help brands #GoBoldly into the future of workforce management. After three days of product demos, meetings in our booth and networking, we’re more excited than ever about the possibilities mobile WFM technology presents for retail. This especially came through in our CEO, Brett Patrontasch‘s fireside chat with Andrea Madigan, Senior Manager of Field Profitability for Banana Republic.
Here are some of the things that made the last day of NRF so amazing:
Finally, Retail’s Big Show is here! We’ve been counting down to retail’s biggest event for months, and we’re thrilled to finally be in the EXPO Hall sharing the benefits of our mobile workforce management tool. After a busy first day attending presentations, discussing mobile workforce management with booth visitors and meeting new and old friends, we thought we’d take a moment to recap some highlights from the day.